Samsung S22 can't find new extender

We sent a Private Message to continue the discussion related to your extender connection issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.

Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile

If you still require assistance or have any questions, please contact us for support.

-Alex

All comments

Thanks for reaching out. I understand you are unable to connect to your new network extender and I would be glad to help out with the connection. Send us a Private Message so we can access the account and fix this issue.

-Cynthia

Hi, you mentioned turning off 'Wifi' on both phones, are you referring to 'Wi-Fi Calling'? There is a difference between the two settings. Have you tried turning Airplane Mode on/off to see if that forces the phone to connect?

I have tried turning both Wifi and Wifi calling off and back on, no difference. Airplane modes makes it unable to access network settings. I tried turning it on and off and no difference.

Thanks for confirming that. I had success with Airplane mode by turning on for few seconds and turning it back off as that allows the cellular radios to rescan for towers. Does the new extender show in your MyVerizon Website Devices Overview page with the same MAC Address found on the label? Have you checked the extender's local admin page?

Where do I find that ? Even the Verizon Tech's couldn't find anywhere to see the extender network settings or connections.

Yes the Mac address is correct.

They have 4 different extenders on my account !!!! I have no idea what they are doing and I don't think they do either.

To access this page, you'll need to locate the extender's IP Address.

1. Press the button on the left side of the screen until you see an IP Address.

2. From either your phone or computer that is connected to the same home network as the extender, type the IP address into your browser's URL bar and enter.

3. Now you should see a login page. The pw is LTEFemto0000 (with the zeros representing the last four of the MAC Address found on the back label, the screen or MyVerizon Website Manage Extender page).

4. Once logged in, select 'Operational Details' and look in sections: Operational Status & Server Connectivity and see if it shows a successful connection result to Verizon's network. If there are any errors, you can look in 'Active Alarms' & 'Alarm History'

I did this and there are no active alarms. There are no devices currently connected even with both phones sitting by it, HOWEVER there were neighboring connections. I can not find where to change from open operational mode to closed and just numbers I allow. To be serious, I have been thinking about leaving Verizon after over 15 years because my service is horrible and the company I work for is ready to dump all their Verizon services and move. I am beginning to wonder if it's worth the hassle. My neighbors dump Verizon and now have great service. Verizon has been working on this extender issue since Saturday or Sunday and have yet to fix it.

The managed access feature you're speaking of is non-functional on the MyVerizon Website Manage Extender page (the edit buttons may or may not be there if the model is missing). The neighboring connections is nearby cell towers, what does the RSRP values show? What's the 'Transmit Power' set to?

We are here to support you. Sending you a private note now.

-Cryssie