Sub account

I spent 2 years trying to get a sub account of an ex removed off my main account. Verizon assured me multiple times it was taken care of. Now, unknown to me, she let her account close a year ago and I’m being hit with a $3000 past due balance that I can’t get any answers on. I never received bills, had no access to her information/account. Verizon has been zero help in resolving this. Most recently in April, an agent told me “not to worry about it”. Horrible customer service.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your account issue. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

All comments

Verizon_Support

Hello Mikem_71, be on the lookout for a private message so that we can gather some account information.

-Joe

Verizon_Support

Hello Mikem_71. I definitely understand your concern about your bill! So that I can best help and take a look at your account, I need to send an authorization link to move us to a secure chat. Let me know when you are available to receive that link.

-Joe

Verizon_Support