Two years ago, I accepted a promotional offer from a Verizon Wireless sales representative for the Samsung Galaxy S23, which included a free phone, smartwatch, and tablet. The representative stated that he would call me back to complete the order and review my updated billing structure. That callback never occurred. Despite this, the devices were shipped to me without my full
I am formally requesting a prompt and direct callback from Verizon Executive Relations or a member of the Customer Advocacy team. If I do not receive a response within five (5) business days, I will proceed with filing formal complaints with the Federal Communications Commission (FCC), the Better Business Bureau (BBB), the Florida Attorney General’s Office, and the New York Attorney General’s Office.
This matter has gone unaddressed for far too long. I am requesting immediate corrective action.
