Has anyone else here had Verizon promise one thing and then do something completely different?
Seriously, I’m at a loss. I signed up back in April because a rep gave me this whole pitch—great monthly price, all fees included, free phones, free TV promo, the works. Everything sounded good and, yes, I got it all in writing. They made it sound like I’d never have to worry about hidden fees or surprise charges and that everything would be included in my discussed bill— even followed with “rest assured on that part.”
Fast forward a couple of months and it’s just been a mess. The bill is way higher than what was promised, random charges keep showing up, the “free” phones aren’t actually free, and apparently the free TV was just a myth. Every time I call, I get transferred around, told my case is “escalated,” and then nothing happens. It’s like déjà vu—same promises, no results. One person actually told me to ignore what the contract says because “it’s all included.” Spoiler: it’s not.
I’ve spent more hours than I care to count on the phone and chat just trying to get Verizon to honor what they said. Yesterday, they assured me that they took off some of the activation fees, even though all activation fees were supposed to be covered from the start. And I’m still expected to pay $115 more per month than what I was told which ends up over $4000 over 36 months and covers and pays for the phones that were supposed to be free in full. I have every chat saved, every promise in writing. At this point, it honestly feels like their whole business model is to wear people down until they give up. And I’m just about there. Has anyone actually gotten Verizon to fix stuff like this? If so, how? Or is this just the new normal?
Because right now, I’m stuck paying more for less, and the best response I’ve gotten is basically, “Sorry, but it’s out of our hands.”
