Earlier this year we transferred all of our phones to T-mobile, but left one with Verizon. Now, the phone that we left with Verizon we cannot access, but we are still paying a monthly bill and can still use this phone. It is a Verizon Wireless Home Phone and all we want to do upgrade it and keep it with Verizon. We go in circles because we have to log into the disconnected accounts and cannot do anything even though we still have a phone with them. We've called customer service as well and keep getting the run around as well. Can someone please help us or guide us in the right direction on how to gain access to our account again.
