Hello, I bought two gift cards with each having $200. One worked but the other one says invalid. I am struggling to find the right person to fix this issue. Could you help activate the second one please.
@vzw_customer_support
Resolution Update: By partnering with support we were able file the needed information to address the Verizon Gift Card situation. If you encounter issues related to a Verizon Gift Card, here are some common things to review and check. Where the card was purchased. What kind of Verizon card was purchased (Gift Card or Prepaid service). Is the card number and PIN on the card correct?
For a good overview of Verizon Gift Cards and common questions related to them, please check out this FAQ: https://www.verizon.com/support/gift-card-faqs/
If you need any assistance with a Gift Card, please contact us for support.
-John
We would be happy to help with your gift card questions. Where was the gift card purchased? Do you have an active Verizon account?
-Anthony
I purchased the gift cards online on Verizon website and the cards were mailed to me. And yes I do have an active Verizon account
Thank you for the details. Please meet us in the Private Note we sent to further assist you.
~Gina
