During a military PCS from the US to Japan I have had a miserable time with Verizon Customer Service in trying to get my lines suspended as it afforded to military personnel. I visited the verizon store in person and they assured me after showing them my PCS orders that i would no longer be charged for services and my lines would be put on hold. I not only clarified this with the rep in store but also with a rep on the phone while in the store. after this i was still being charged and since i had auto pay set up the money was automatically being taken out from my on file account. after i stopped auto pay i was still being charged after several months of contacting verizon no solution was resolved. I then completely cancelled my account and verizon still chaged me after i paid off all cell phones and remaining balances which shoul not have been charged in the first place. I believe there is some glitch in their system that no one has the care to address for me as if one hand isnt talking to the other. as a final cherry on top verizon has sent a final bill to a collections agency. If this is how verizion is going to "Value" military customers I have little faith in them as a service provider.
