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Charged for the "free" tablet promotion.

I recently went to go open a new line with verizon, and upgrade my phone. The rep had said that I also qualify for a free tablet, I knew that there was a monthly service charge when I checked out. The problem comes when I look at my first bill breakdown and there is also a charge for FOR THE DEVICE ITSELF. Is this normal? I want to make it clear that I am fine with the monthly service charge, but after asking MULTIPLE times if I was paying for the device itself and being told no, I am extremely disappointed and feel deceived. My family has been with verizon for 20+ years and we will all very quickly consider switching if not rectified.

Comments

MusicGeekIncognito

I can't guarantee this, but I had a very similar question that Verizon went above and beyond to solve it. I recommend private messaging: "vzw_customer_support" and writing out all the expectations that the salesman gave you and what was done in a chronological story and asking for their assistance. They were extremely helpful to me after I had already been on the phone for over 12 hours trying to get it fixed.

SynthpopAddict

Hope this isn't a case of someone trying to offer you 2 different promotions simultaneously. Discounts and promos cannot be stacked.

Verizon_Support

We definitely value your families 20+ years with us, Gingermonkey104. I know I would be concerned if the device charge was still showing up on my bill after a free tablet promotion. Normally, promotional credits to offset that charge can take 1-2 billing cycles to start. If this period of time has passed, we can definitely take a look and see what happened with the promotion and help make sure it gets added. How many bill cycles have passed since the tablet line was added?

-Joseph

Verizon_Support

Since we hadn’t heard back from you, we did send a Private Message to help with your promotion issue. Since this is about a promotion for your tablet, we would need to continue via Private Message to access your account and help review the device’s promotion. Please contact us if you still need support.

-John

Jbpaint

I'm in the exact same position plus a watch. The tablet and watch was a free promo with the purchase of my galaxy S25 Ultra. Please help it's been over a year on autopay.. Just being charged, I'm just now looking into my billing breakdowns.

Verizon_Support

Hey Jbpaint. We'd like to take a look into this for you. Please watch out for a private message from us so we can further assist. -Sara

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