Child Item

Site Totals

61363 Questions Answered 267 Categories

Taxes/Surcharges

I switched to Verizon in March. I have had nothing less of a bad experience with this company due to billing issues. I am being double taxed on my bill. I am being taxed for a town I do not live or work in. They tell me each month that my bill will reflect the changes on my next bill, but my bill remains unchanged. Doesn't this go against FCC rules? How can Verizon continue to charge me taxes for a town I do not live and work in? I was told a ticket was submitted, but I have seen zero evidence of this. I am at wits end with Verizon. Very disappointed in the way this company treats its customers.

Comments

Verizon_Support

Hi melivel, thanks for bringing this to our attention. That is definitely not the experience we wish our customers to have. If your billing concerns have yet to be resolved, please give us the opportunity to make this right & respond to us in the private note we'll be sending you. We are here to help! -Red

Verizon_Support

We sent you a Private Message so we can continue to discuss the bill with you and answer your questions on taxes & surcharges. Naturally, since this is about your bill, we’d need to access the account. Which we’ll do via Private Message. Please contact us if you still need support.

-John

Child Item