Child Item

Site Totals

61368 Questions Answered 267 Categories

Verizon router C1000a keeps randomly resetting.

My Verizon provided CR1000a router keeps randomly resetting throughout the day. I've spoken with online tech support, manually reset and rebooted both modem and router, have done an ONT reset on the modem with no results. Finally a technician came out and replaced the router itself but the problem keeps happening. Extremely frustrating since I work remotely at times and get kicked off my WiFi.

I'm really close to the point of looking for another ISP.

Comments

jdbat

I am having the same issue. I actually had the ONT, power supply, and router changed. Had technical support reset from the home base, and yet I am still dropping off the internet at least two to three times per day. I don't know if this is an issue with the service not being able to handle the usage in the home, but I need a solution soon or else I will also be looking for a new service provider.

[Deleted User]

Hi jdbat,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Child Item