Order number for equipment return

mlinpx12

I'm trying to return my 5G home internet equipment via UPS but I was not sent a return order number. My account seems to have been closed by customer service when my home internet service was cancelled so I also can't find the return order number there.

Verizon_Support

Resolution Update: By partnering with support, the Verizon Home Internet return situation was resolved. If you’re encountering a problem with a return, common factors could include the following: not following the proper return process, system errors, or not meeting return eligibility.

A great resource for how to conduct the Verizon Home Internet return can be found in this FAQ: https://www.verizon.com/support/wireless-home-equipment-return-faqs/

If you require any assistance, please reach out to us for support.

~Izzy