We disconnected three of the four lines on our Verizon account, two of which had payoffs. We received a bill that just listed the payoff as a lump sum and didn't even say what it was per device. I can no longer log into our account with the former login because the ID was my phone number. I've created a new login for the remaining line. I have spent hours chatting and talking to customer service to get this itemized bill. The first one told me they would mail it, but it's only the version I can get online, not itemized. I cannot use the disconnected login because it tells me "The information does not match our files." Probably because the account is still active under my husband's name/line. I am filing a dispute with my credit card company for this if I have to spend much more time on it, this is ridiculous. I should be able to download an itemized bill.
