Incoming calls problem - Samsung Galaxy s25 plus

My Samsung Galaxy S25+ doesn't receive incoming phone calls. When somebody calls me it is just a silence on his phone and after 15 seconds it is going to my voicemail. If he doesn't leave me message, I even will not see this call in call history - no missed call. He will see that he called me but I cannot see it. If he leave message, it is going through and I can see it in the history and listen it.

Also if I reboot the phone, there is no problem for 5 mintues and after that it comes back.,. If I am speaking with somebody and at the same time 2nd person calls me ( 2nd line), it is no problem - I can see this incoming call. Also After I called anyone, I am able to receoive incoming calls during approximatley 5 minutes. After that , it comes to the same problem - not able to receive incomin calls and anyone who calls me just listen silence ( no even sigals) and voicemail after 15 secs.

I did all troubleshooting possible steps and nothing helped. Even changed e sim to physical sim in store - the same result.

We have 4 lines on the account. My daughter with Samsung Galaxy s24 has absolutely the same issue and she lives 25 miles from me. My husband and my another daughter both have Apple phone and do not hae this problem.

Any idea? verizon offered me to replace this phone under Samsung warranty but I don't beleive it helps because daughter with another model has absolujtely the same problems

Verizon store helped to open network ticket but none contacted me about resolution

Any advise will be useful

Accepted answers

smith6612

This issue sounds like a problem with Wi-Fi Calling on the specific network you're connected to when this problem happens. Try turning off Wi-Fi Calling in your phone's settings.

If you need Wi-Fi Calling enabled to resolve coverage issues in your home, you may want to investigate your home network some more. For example, if you are using an ISP supplied Gateway (modem/router combo) and have another router connected up to it in router mode, this can cause Double NAT, and also introduce issues with the IPSec tunnel Wi-Fi Calling establishes back to Verizon. Place the ISP Gateway into Bridge mode, or place your router into Bridge/AP mode. If you're using a more high end router (Ubiquiti for example), your firewall timeouts for UDP Traffic may be set too small. Best to set the timeouts for UDP Other and UDP Stream to a minimum of 120 seconds, although 180 seconds should be safer and more than sufficient. Anything else, double check for software updates to your router, disable IPSec ALG if it's enabled (or toggle it on to see if it helps...), and make sure your Internet connection overall is stable.

All comments

Verizon_Support

Hello tabakalla! I'm sending you a Private Message here so we can assist.

-Josh

allatabak

Where is your private message?

SynthpopAddict

@allatabak
wrote:
Where is your private message?

Has anyone suggested a network reset on the Samsung phones which aren't taking incoming calls? I'm assuming you have been a Verizon customer for some time. But if you only just brought your number over to Verizon from somewhere else, the reason why incoming calls aren't working is because your port is still in progress. When a port is ongoing, inbound calls are directed to your old carrier, while outbound calls, SMS texts, and data use are through your new carrier.

Private messages (PMs) are under the envelope icon at the top right. Someone was saying they couldn't see it for some reason; makes me wonder if they were on the app instead of the PC website version of these forums. Try scrolling up and to the right to find the envelope, but if that doesn't work, then login to the forums on a computer and you should be able to see the PM envelope. If the CS rep forgot to send you the PM, you can message them directly by clicking on their picture in their post and use the "send message" button. There are lots of different people using the CS rep account, so it's likely not going to be the same person who posted earlier who will answer. Alternatively, use live chat while logged into your account and type "live agent" to get past the AI bot.

bearone22

are you blocking private calls....not in contact list??

Verizon_Support

We had sent a Private Message to continue the discussion related to your calls issue. This issueis specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

smith6612

This issue sounds like a problem with Wi-Fi Calling on the specific network you're connected to when this problem happens. Try turning off Wi-Fi Calling in your phone's settings.