Essentially here is my issue: I placed an order for an in store pick up last week through the Verizon app. They said it would be ready in 2 days. After 2 days I didn’t hear anything so I contacted support. They said the order was still being processed and rest assured it would be ready soon.
A few days later I still was not notified that my order was ready so I called support again. I asked to contact the store directly where I placed the pick up order. They then told me they looked into it and it is still being processed and would be ready soon.
A few days later, today, I go into the store finally. They said for some reason my order had glitched out and they said the best course of action was to cancel it and start a new one, they had the phone I wanted in stock.
I then waited for 90 minutes as they tried contacting Verizon corporate to cancel the order. Eventually they said they filed a ticket to cancel the order and I should wait a few days for it to process in their system , then come back and start a new order .
I have reached out to support multiple times since and no one has been able to help me with this issue, how can I escalate it to tier 2 support? I have been very frustrated by this experience being a loyal Verizon customer for 15+ years
