Order & Tracking
Order
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How can I track my order status online after purchase?
You can track your order status online after purchase by using the tracking details provided by the seller or e-commerce website. First, go to the official website or app where you placed your order and log in to your account. Open the “My Orders” or “Order History” section to view your recent purchases. Click on the…
How long it takes for them to get your order ready
How long does it take the Verizon store to get your order ready when you paid for it online and it says pick up today
I cannot speak with a customer service representative?
I cannot speak with a customer service representative? They are no help n do things without consent like cancel your order twice n da same days yu didn’t tell them to da services gotta do better n da proof of verification everything is not on paper anymore it’s electronic y’all have to much security for it to be no help…
Switching over
I went to switch my service over to Verizon. After completing all the switches, PINS, order 3 times, I needed to pay my sales tax. I was switching everything over and upgrading everything, my iPhone, my iPad and my watch. On trying to pay my sales tax, the Agent said they wouldn’t take my card because there was no physical…
My Order
The My Verizon app is not working. When I go to enter my username I get the first letter and the app closes. How do I track my order. I ordered and paid online for new service 2 phones on May 27. On May 28 I uploaded and sent my ID and proof of address. I have not gotten any emails about when I will receive the phones or…
Order not delivered
after calling three times talking to 6 reps I still do not have my order. It’s been five days and it still hasn’t shipped. Seeking another carrier at this point
How do i buy stuffs
It dont know how to buy stuffs
Iphone 16
my phone stopped working, went to Verizon store and ordered another phone that was covered because I had insurance. The charge was 99$, how can I track the phone to find out when it's going to arrive ?
Upgrading my old iphone XR to a Iphone 17
Since i had a birthday coming up i decided to treat myself for a change by upgrading my old iphone XR to a Iphone 17 so i went online and placed the order on the 17th . Based on the information given at the time of order i expected to see some kind of updates on the order soon so i waited a few days and check just to see…
Where is promised replacement iphone
Late Last week Michael told us a rew i16 replacement phone would be sent to my son, we would get confirmation by text or email. He also said he fixed a billing mistake. Nothing happened. Michael no longer responding to phone. Over weekend. Several verizon managers confirmed delivery Faith Clay then Kyle who.said nothing in…
No solution for my order
so I Odered a phone and my Oder still on hold i did everything they told me and still no updates on my Oder it’s been 3 days and no updates no emails and still no refund in my account this is horrible customer support
Found proof that device was delivered
I was on the phone for over 40 minutes. Trying to find the device that was picked up by USPS. (I shipped two devices) 1 via UPS & 1 via USPS. I just found the photo that I took of the shipping package & found the tracking information on the USPS website. Is there an email which I could utilize to send the information to…
Horrible customer service experience
I was supposed to receive this promotion on AUG/2025. The Item was backordered, which I understood. In October / November, I called to check on the status of that promotion. They say we are going to expedite this or something like that. We're sorry. I kept calling about this every month or so to get an update. All the…
Order and tracking
I’m a new customer to Verizon, I purchased a phone and sent in my verification, why is it not letting me track my order. It say we encounter an error. I go on the Verizon app and put in my order number and location code and it says order number does not exist. What’s going on?
Order created but still not shipped
I've been waiting days for my order and it says ordered but still hasn't shipped. It said I should expect to receive it 2 days ago abd nothing has happened i haven't received tracking and I've been phoneless the entire time it's unacceptable. Why would they say 2 day shipping and not do anything or inform me of what's…
Information
Why do I have to verify my address for my order to be processed if my money was. Already taken
Why hasn’t my order been brought
I can’t see my order online even tho I got the receipt in my email and my phone didn’t come either
verizon gift card not activated
Hello, I bought some Verizon gift cards from the Verizon website, but 7 card not activated; each card should have 25 dollars. When I check the balance, it says invalid number. May you assist in activating these 7 cards. Thank you.
Delivery
So I ordered a phone and an iPad I am able to track my package and it says out for delivery but another email says ship by 4/27.
Order pickup
So I got approved for 2lines and paid for them put my son as a authorized user so he could pick them up because I was working until after the Verizon store closed all the sudden he can't pick them up after driving 30 minutes to get to the store because they need me to upload my id as I was in a meeting and important one at…
Order cancelled
I don't know how a company can get a 0/10 but this 1 definitely deserves it nobody is on the same thing u ask the same question to 4 different reps and get the run around of made up lies doing what they want to the order which caused my order to be cancelled NOT ON MY CALL and not documented they did it maliciously very…
MY ORDER
Confirmation doesn’t work nor does order numbe and location doesn’t do I need wait for phone deliver first before Making account cause nothing working
Unauthorized Cancellation of My Order Twice
Hello Verizon Support, I am very annoyed and disappointed with what has happened to my order. Last Friday, I purchased a phone case. Yesterday, I received an email saying that the order was canceled and that “I canceled it,” but I did not cancel anything. Someone canceled my order without my permission. As soon as I saw…
Urgent Complaint: Failed Delivery and Lack of Resolution – Samsung Galaxy S26 Ultra Order
Dear Verizon Wireless Customer Support, I am writing to formally express my deep frustration and disappointment regarding the handling of my recent device order. I have been a loyal Verizon Wireless customer for over 30 years and am also a Verizon Wireless Credit Card holder. Throughout that time, I have consistently…
CPO Device
I was wondering if anyone ever had any problems with a CPO (Certified preowned)device from Verizon. I have gotten several preowned devices myself, and never have I ever experienced receiving a phone with dirt/gunk all over the phone. I mean it was In the creases around the camera in the earpiece area, near the charger port…
Contact to get old order cancelled?
I have a 4 month old order that I cannot cancel, it either says it’s too old or it was closed/completed ( it was most definitely not completed). Who would be best to call to get this resolved, customer support or sales? I’ve chatted with customer support and nothing gets done.
Issue with order
Seriously, 5 days to cancel an order your system messed up. Order 2 phones and they ship it to 2 different addresses? One order number! Then your CS can't fix it. I chatted with a person right after the order and they said they fixed it. What a joke. Today, the next day after the above chat, Fedex tracking shows it going…
Phone upgrade
I upgraded my phone online earlier in the week online after being told it my monthly bill would end up being cheaper. I received notifications from UPS my phone could not be delivered. The address they had was incorrect. I reached out to 2 different chat reps who stated my phone would be delivered today 3/21 by 12:30 pm… 2…
Pro on the Go
why wasn’t my phone delivered when it was supposed to be?