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My Verizon app sending verification code to gateway phone number

I am a new Verizon 5G home internet user and do not have Verizon mobile phone service. Whenever I try to log in to the My Verizon app on my phone, it sends a verification code to a phone number associated with my 5G home gateway device, not the cell phone number I have listed for myself in my account—obviously this means I am not able to log in, as I have no way to get that code.

2-factor authentication is turned off in my account settings (which I can access in-browser), but it is still requiring it to gain access to the app.

My correct phone number is listed under Contact & Billing, but when I go to the Account Managers section, it shows the gateway device's phone number instead of mine.

How can I fix this issue?

Comments

Verizon_Support

We don't want you to have any problems logging into your My Verizon app. Did you register using the steps found here? We're sending you a Private Message so we can help you access your account.

~Jesse

TobyLofy

i am having this same issue

Verizon_Support

We began communicating via Private Message to assist with the My Verizon registration for your Verizon Home internet. To continue working one on one with us, we’d want to return to Private Message. If anyone else is trying to sign up for your My Verizon account and only has Verizon Home internet on the account, please start by registering with the account number or the mobile number associated with your 5G home internet. During the registration, you will be able to add your email, and then you will receive an email to confirm it and be able to use it for two-factor authentication.

For anyone that runs into this issue when registering for your My Verizon account, please visit our page for My Verizon registration.

https://www.verizon.com/support/knowledge-base-17492/

-Luis

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