Need help unlocking esim

SG-Hidalgo

I have been on the phone with Verizon numerous times wasting hours re-explaining and been transferred from person to person. My husband had a business Verizon account. He transferred his phone line on an iPhone 14 Pro Max to my personal Verizon account. Then 3 months ago he upgraded his phone to a IPhone 16 pro max. Verizon said since the iPhone 14 was paid off we can keep it and wait 60 days for the eSIM to be unlocked to gift it to anyone else with another carrier service. It has been over 90 days and the eSIM is still locked. Verizon seems to think the business department has it locked from when it was on the business account. But the business account was deactivated when he transferred to Verizon personal.
the Verizon business customer service can’t get into the old business account because it has been deactivated and the Verizon personal customer service says they can’t do anything and around and around I go talking about the same issues with no solution!

SG-Hidalgo

So after talking to 6 different Verizon representatives yesterday the last person I spoke to finally helped me kinda resolve the problem. Since the iPhone 14 was active on a Verizon business account then the phone was upgraded and line transferred to my Verizon personal account the iPhone 14 does not show as it had been active for 60 days on my personal account. That is why the eSIM unlock forms have been denied. Because personal Verizon department cannot see the phone history on my personal account.

Since the business account was deactivated, Business department of Verizon can’t confirm it was ever active on his business account either.

So the work around is we added a $15 per month line to the phone on my personal account and will wait 60 days to remove the line. Then the eSIM should unlock and we can then gift the phone to my mother in law to switch carriers. I was tired of all the headache that I decided $30 and waiting 60 days will be worth my peace of hopefully getting this done.