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Gizmo 3 Frozen After Reset and App Profile Gone

My son’s Gizmo watch has been frozen for days after doing a reset. I did the reset using the Gizmo app because the update would not download and his steps weren’t refreshing each day. It shows half of the character in the spot light. We have shut it down several times but it always freezes here. His profile on the app is also gone. Yes, it’s on the charger. Tried the Verizon chat for 2 hours and got nowhere. It takes them 10 minutes to respond to anything and kept getting transferred to other agents who would ask the same questions as the last person! Any ideas?

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SynthpopAddict

I would try contacting the Gizmo team directly; another forum member shared this link for the GizmoHub app. Look under the app support section to find contact information for the Gizmo folks.

https://play.google.com/store/apps/details?id=com.vzw.gizmopal&hl=en_US

Verizon_Support

Thank you for bringing this to our attention, we know how important it is to have our kids connected. Sending over a private message so we can better assist with getting the device working.

-Kristen

Verizon_Support

We reached out with a Private Message so we could help troubleshoot the issue you were having with your son’s Gizmo Watch. Since we’d need to troubleshoot that specific device on your account, we’d need to continue via Private Message. Please contact us if you still need support.

-John

dsuth14

I have the same issue and have been patiently working with Verizon support for 3+ hours. All I am being told is that my watch is no longer under warranty, and I am being offered to enroll the device with an insurance plan. One would expect that there is an option to factory reset or re-image the device. If you have this issue, don’t waste your time. Find another solution that does not involve Verizon.

Verizon_Support

Hello dsuth14, we are sorry to hear you are having problems with your device. If you can please tell me more about what is happening. -Dee

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