switched from Cox Mobile to Verizon Mobile

I recently moved my mobile service from Cox to Verizon - now when people call they get this message: "Welcome to Verizon Wireless, the number you dialed has been changed, disconnected, or is no longer in service - Announcement 2 "

What do I need to say to get my number working again? I have spent at least 6 days and over 3 hours each time, and I get no resolution.

Accepted answers

SynthpopAddict

I would contact Cox first and make sure there's isn't an issue with your account there causing them to hold your number for some reason. Porting from smaller carriers often takes longer, up to 48 hours. When your port is in progress, inbound calls go through the old carrier still, but outbound calls, texts, and internet use are through the new carrier. You should get a text from Verizon saying something like "Welcome to Verizon, your port of xxx-xxx-xxxx is complete" when the port has finalized.

If it's been longer than a couple days and your calls still aren't working, Verizon's Porting Department can be reached at 888-844-7095. They may need to completely redo the port, in which case you will need another transfer PIN from Cox.

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SynthpopAddict

TexasGrrl

Thank you for the quick response! This is good information to have. I will post an update as soon as I receive one!

Verizon_Support

We appreciate you choosing Verizon as your new provider. We want to make sure we get to the bottom of this and get you connected. Look out for a private message so we can help.

-Jazzy