All my devices cannot connect to the router. I get a connection and it drops after it tries to secure an IPadress.
I have secondary Wi-Fi device connected and it doesn't display a link light. This have been this way since 7/18
I’ve had the same issue in California. Never had a problem now about a month of WIFI issue so, they sent a new router. It connects but a consistent stream of content has not happened. I’ve spoken to several reps, done the reboots and all that jazz… still nothing. They created a “ticket”… I’m about ready to cancel.
Oh no! We want to ensure that this gets resolved asap. When was the ticket created and have you heard any updates recently?
-Necia
We certainly understand how important it is to stay connected. Sending you a private message so we can troubleshoot together.
-Kristen
We had sent a Private Message to continue the discussion related to your connection issue. We want to continue the conversation and ensure a solution. We recommend troubleshooting here: https://www.verizon.com/support/devices/ You'll need to look up your 5G Home device using the model number on the back of the device.
If you still need help. Contact us for support.
~Jesse
