Phone port is stuck with half features working

joshbliss10

Last week I tried to port my phone over from Cricket to Verizon with a prepaid plan and originally thought it was working. I can text and call numbers and can receive texts. However, I get no incoming calls, no incoming voicemails, and some numbers I can't send texts to. At https://www.verizon.com/switch-to-verizon/check-status/, the status is in progress and states I just need to reset my phone, but I've done that many times with no success.

Furthermore, I can't create an account with the associated number as it is not recognized as a "Verizon number". Any chat assistance gets redistributed to another service, and any phone call deals with the AI assistance who redirects to Verizon digital assistance which asks for a user login... I can't schedule a call either since I can't receive incoming calls.

At this point I just want to cancel the plan but I can't even figure out how how to do that and I want to ensure that my number will be able to move to another provider and isn't trapped with Verizon since Verizon will likely say its not even a Verizon number. Any tips on how to restart the porting process, get in touch with a helpful agent, finish the porting process, or just get out of this mess would be greatly appreciated.

SynthpopAddict

Sorry to hear your port is in limbo. That's why you're not getting any incoming calls, because they are still being routed to your old provider. I'd first contact Cricket and make sure there aren't any issues with your account there, as that can cause a provider to hold your number. If you are still using the same phone you had while with Cricket, is that phone unlocked? If it's locked to Cricket, you'll have to ask them to unlock the phone before it will work on Verizon.

Verizon's Porting Department may be reached at 888-844-7095. It may be possible that Verizon will have to completely redo the port, in which case you'll need a new transfer PIN from Cricket since transfer PINs typically expire within a few days.