Porting issue

Nat3dawg3

I have been trying for days to port my number to Xfinity. My port was initially confirmed, but then cancelled for some reason. I have since spent multiple hours with both service providers with no progress. A suggestion I saw on Reddit stated the following :
"...a rep has to submit an AYS ticket for the developer team to fix the switch order and recover the mobile number. It is common for lines to get stuck during a tys."
I need someone to help me file this sort of ticket.

SynthpopAddict

I'm assuming this is a mobile number you're trying to port, and not a landline. There are rare instances in which a number cannot be ported, but it's more common for landlines to have the problem. If you currently owe Verizon money somehow, that can cause issues. Otherwise, have you tried getting another transfer PIN, because maybe it's just that the other company needs to redo the port?