I can’t find the promo code to redeem my $400 off select Samsung products at Best Buy and I received an email that it expires in 7 days.
Resolution Update: By partnering with support, the issue of the missing promotional code was resolved by navigating to the desktop My Verizon homepage and locating the "Make the most of your plans" section.
If others encounter problems with locating a promotion they qualify for, some common issues can include these items: Not meeting the promotional requirements of the offer, an error with the promotion system, or the redemption process hasn’t been completed.
For anyone else who may be running into any issues redeeming a 5G Home offer they qualify for, please check out our 5G/LTE Home and Home Plus Offers FAQs here: https://www.verizon.com/support/5g-home-offer-faqs/
If you need assistance with a similar issue, please contact us for help.
~Izzy
Hi coachrobertson, was this for Fios or 5G/LTE Home internet? -Red
5G/LTE Home internet
Thank you for that information coachrobertson. Look out for the private note we're sending and engage with us there. We'll take a closer look. -Red
Thank you for the information. We'll be sending you a Private Message, please reply to it, so we can help with your promotion concerns.
~Maria
I tried to redeem my $400 gift card but never received the coupon code. HELP!!!!!!!!
We want to make sure that you're able to redeem your Samsung credit. Are you able to try these steps and let us know if you're able to redeem the promo?
> Navigate to your Account page> Click on the Claim your $400 Samsung discount code tile under Make the most of your plans section.> Click Claim offer> Check box and Click Accept and Continue to Verizon's terms and conditions.
From there, a Promo Code should generate and prompt you to be redirected to BestBuy's website to continue your order. Let us know if this works for you!
-Necia
