I had signed up for a 30 day trial for the new 5g internet in my area. I had issues from the very beginning and was unable to connect the internet. I called Verizon several times for support to get connected. I was never able to connect the internet so I returned my router. Verizon has now attempted to bill me for 2 months of internet and the router that i returned. I have called Verizon over 15 times. Each time I call they claim they have no record of this. I have been unsuccessful in getting this resolved for the past 6 months. Each time i speak with a representative they assure me this issue is resolved and I do not owe payment. They are now attempting to send me to collections for something I returned and services I did not use and disconnected. What can I do to get this issue resolved?
