Verizon hasnt applied my device buyout credit.

otter2007

I have contacted verizon chat 3 times the last two months. I upgraded my 5th line for new device and trade in. I did get the trade in promo but verizon charged my next bill the $291. So I had to pay the extra bill that was not truthful.

Ive been with Verizon for 18yrs, never seen this bad customer service. I feel like the chat cust service is gaslighting me. I shared my problem the 2nd time 2 weeks ago with them. I asked for an email confirming it be applied to my bill. It was supposed to apply to my current July 21st bill and guess what, no credit. Im not happy to waste days to resolve this easy thing with verizon.

otter2007

Update: so I called customer service and they assisted me. After an hour long call reviewing the past bills, it seems Verizon accounting did apply the $800+ credit for all 3 of my trade in devices (buyout credits). It was buried in my itemized on my line which is on page 4 of my bill. Ugh, what a mess. Somehow my autopay didn't work in May so verizon applied the unpaid balance to my big credit causing about $300 be applied to my June bill. anyways I appreciate verizon community support responding to my complaint so fast. I got 2 private messages this morning.

The main issue with this when I authenticated my VZ account, it loaded a black screen with no next steps or chat window. I even tried on my computer Apple using Chrome or Safari. Both those apps are updated too still had issues. I first tried on my iphone with chrome and had same screen. anyways, good luck to all!