International Monthly Plan - Data not working

I bought the Monthly plan so that I could use my phone in Denmark but after ten days I have no data. I called Verizon a couple of times, followed automated instructions, no way I could communicate with a real person.
I spent more than an hour trying to find a solution, even tried to buy more data, but there’s no way I could do it. So frustrating.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your international service concerns. This review will be specific to an individual account, so we will need to continue in Private Message to best assist.

If anyone else is having trouble while traveling internationally, we recommend checking out our International Travel FAQ: https://www.verizon.com/support/international-travel-faqs/

It has answers to the most common questions, how to ensure you’re ready for travel, and how to contact our Global Support Team while abroad.

If you need any assistance with this or other issues, please contact us for support.

~Izzy

All comments

SynthpopAddict

My guesses are:

-Your device has connected to a network which Verizon doesn't have an interconnection agreement with; try switching to a different network if more than one is available.

-You exhausted the 20 gigs of high-speed data and are now being throttled at 3G speeds or less, which are unusable for modern apps. RCS texting or other forms of encryption for texting is counted as data usage, not texting usage, so could have been why your data got used up. I haven't read anything in the forums about being able to buy more data for international service.

You can contact International Services Support either by calling 1 (908) 559-4899 from your cell phone, or use a landline and call the toll-free number for Denmark: 00 800-50050099. Another workaround if your phone is unlocked is to buy service from a Danish carrier and use their SIM or eSIM.

Verizon_Support

We hate to see that you had any issue getting your device working on your trip. We want to take a look at the data connection with you and will be sending a private message to get additional details.

-Meg

Dougodoodles

I have the exact same problem ,also in Denmark. What is the solution?

Verizon_Support

Hello Dougodoodles. We want to make sure you have a working phone. Have you made sure that your cellular data roaming is turned on in your phone? Also, have you restarted your device since you've been in that area?

-Erica

Verizon_Support

If anyone else is having trouble while traveling internationally, we recommend checking out our International Travel FAQ: https://www.verizon.com/support/international-travel-faqs/

It has answers to the most common questions, how to ensure you’re ready for travel, and how to contact our Global Support Team while abroad.

If you need any assistance with this or other issues, please contact us for support.

~Izzy