My sons gizmo watch is freezing upon startup with half the alien face in a spotlight have tried resetting. Have turned off from my phone. Nothing helps.
We sent a Private Message to continue the discussion related to your Gizmo Watch issue. This issue is specific to your account, and we want to review the information and begin specific troubleshooting steps. We will need to continue in Private Message to fully resolve the concern.
If any other customers are having issues, our Device Troubleshooting Assistant is available 24/7 to help answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
Please contact us if you still need support.
-Alex
I'd try contacting the Gizmo team directly. Another forum member shared this link where you can find contact information under App Support:
https://play.google.com/store/apps/details?id=com.vzw.gizmopal&hl=en_US
Thank you for reaching out to us on this platform. We'd like to help with your son's device. Please tell us a little more. Is the software up to date? Does the device have physical damage?
~Maria
