We recently canceled our Verizon Fios home internet service and were extremely disappointed with how the final bill was handled. Despite their own terms of service on their website stating that "If You terminate Service, You may be billed through the remainder of the billing month." Verizon went ahead and charged us for the entire month with no proration—even though we canceled well before the billing cycle ended.
The use of the word "may" in their terms clearly implies discretion or case-by-case flexibility, but in practice, they seem to ignore that nuance entirely. We weren’t using the service for the majority of the month, yet we’re still on the hook for the full charge. We reached out to customer service, and unfortunately, there was no willingness to adjust or discuss the bill further. It feels like they’re relying on vague wording to justify a one-size-fits-all policy that benefits them at the customer’s expense.
This was a frustrating and disappointing end to what had otherwise been a decent internet experience. Be warned if you’re planning to cancel—Verizon seems more interested in squeezing out every last dollar than in treating customers fairly.
Here is the link to their own Terms of Service:
https://www.verizon.com/about/terms-conditions/verizon-online-terms-service-verizon-business-internet-and-value-added-services
Search for the text “If You terminate Service, You may” to read it for yourself.
