Transfer of Service

I can't remember the last time I had a satisfying customer service experience with Verizon. All I'm trying to do is transfer my adult daughter's phone number to her own new account. (A Transfer of Service.) This never, ever goes smoothly, as I had to suffer through this with both my sons a few years ago.

My daughter received an email saying her new account was created. Instead, she is an account member of my account and not the account owner of her own new account. Wasted several hour on the phone today, to no avail. It's beyond frustrating and hard to believe that this can't be easier. AT&T looks better every day.

Accepted answers

SynthpopAddict

That definitely is frustrating. The only thing I can suggest is to try the transfer process again...I'm attaching a link from the website with assorted details on what you need to do. Ignore the big splashscreen at the top because that's about porting into Verizon - it's the links underneath the "shop, discover, stores" verbiage. If some checkbox got missed the first time, or some contact information wasn't present before, could have been the cause of the transfer not going through.

Transfer Your Service

[update]: I just checked one of the links, and it says that the receiving party must accept the transfer when they get the email. Your daughter should have received a PIN with the email and then there's a process with having to set up a new account or add the transferred line to an existing account.

All comments

SynthpopAddict

Are you or your daughter using the prepaid service? Prepaid lines cannot be transferred via the Transfer Your Service process, nor can prepaid accounts accept service transfers. Another thing which could be causing the problem is something going awry with the credit check.

machwa

Nope, it's not prepaid. She got an email saying she was all set, but when she went to sign in, she was still attached to my account as an account member. She wasn't given a new account as an account owner. It's an absolute joke. I especially like how they say every time I call that they will take care of the problem and ensure my satisfaction. Hilarious.

SynthpopAddict

Transfer Your Service

machwa

I truly appreciate that , Synth. I've already been through that page.

Verizon_Support

We want to ensure we review and address your questions in regards to your application, we will be sending you a message in private.

~Balter

Verizon_Support

Hi machwa! We sent a Private Message to continue the discussion related to moving your daughters line to her own account and helping her get registered for her own online account. Since this is something specific to the accounts, unregistering her prfile / completing the transfer / getting her registered as an Account Owner on her new account, all details that involve your account info. We will need to continue in Private Message to fully resolve the concern.

I know you have gone through the process shared in the links before. We wanted to take a look specifically at the accounts to make sure her line was removed from your account and test that she can register on her new one.

Please contact us if you still need support.

-Alex