get out while you still can!!!
save yourself hours and hours of wasted troubleshooting and waiting on hold, or for the next bit to not understand or for them to transfer you to the wrong place sorry I was rambling am I the only one
but ask this question and keep asking until they actually answer they will stall, distract, and offer resolutions that are misrepresented or that you never receive
find out what is your data usage amount is about month to month if it’s high, like normal ppl who use there stuff like ring or Alexa enabled products or watch tv or play games, you are most likely are being deprioritized. stay strong cause they will still try to change the subject.
Read the Fine Print in your contract!!!
You should ask if you’re being throttled. I was and without any notice or notification for many many months, and they didn’t say anything to me about it. This information comes up on your account page in plain sight. So instead of getting that crucial vital info, These tech support and customer care teams just had me running circles doing all the useless troubleshooting, the resets, power downs, new equipment installs, factory resets, all of it only to find out 2-3 days ago Verizon was intentionally slowing our speeds. We had reached our “ limit” on our ultimate “unlimited”plan.🤯🤯
This was a surprise cause I thought and unlimited plan was just that. Not true at Verizon , it’s a mostly unlimited as long as you don’t use too much of your “unlimited”data, at which point you hit a gate and they suppress your network speeds to prioritize others!
hope this helps save a couple ppl the hours and hours of lost time I have experience let alone the horrible customer care experience I have had, but I’ll save that story for another time.
