Oh, VERIZON THROTTLING by any other name.. is still throttling
This is a review of VERY LIMITED ultimate "un"-LIMITED plan, so.
Let's dive in.
"Unlimited" data has actual data limitations and throttling gates put on once you use a certain amount, or hit the threshold, or "gate" in a billing cycle. Your account will be labeled a "heavy user" that will be used against you to slow your service and deprioritize your data any-time after that billing period and for the duration of your very limited
"unlimited*" contract fine print and ask about gates limits and data thresholds before you sign. They will offer to distract you from your questions with special offers (or "resolutions" if you are already anchored to this piano on my back, aol speed, rotary WiFi service if u can even use it while
"throttled") Customer reps are also not going to inform you if has or is happening they will have you troubleshoot to the point of trading equipment (keep your box people, double check it's a free replacement, and be very prompt to return or they will hit you with those charges, too) and then do it all over again, again,and again, repeat for months.
Until one nite three days ago I received an actual notice that l had reached my data limit on an unlimited plan and throttling was taking place. I took this new info to Tech support, where hit the customer service jackpot, and spoke to a capable, honest
probably the hardest part to believe about my journey to answers, and trust me my customer service experience with the support team makes this story seem like a happy ending. But back to it, this young man was able to find the issue share it with and explain it in under five minutes. after months of wasted effort I find out Verizon has intentionally slowed us due to “heavy user”tag,(which according to them means anytime it’s busy we get our appends throttled) No troubleshooting, home networking problem, not weak signal from the tower, not faulty equipment. The company that was giving all this "tech" support and customer "care" and "resolutions" was "Gating" or data and
"deprioritizing" our data and use during any and all high traffic times so that's Monday thru Friday 3pm-10pm/12am and pretty much all day Saturday and Sunday. such a lack of honesty using legal jargon to lock you in to a VERY LIMITED "UN" limited plan. I guess it's all in how you define Un-.
If I could no star this I think I would. I feel deceived by the contract by customer service by tech support no one told us no one notified (support claims a letter went out with all the info we are paperless and I received one notification for the first time ever on 7/31/2025. ) | can actively view the speeds on my test jumping and holding at 150mps tonite, but then something happens throttling) and only allowed to use about 13mps of that. But they state in writing they don't do that, and yet.
Tune in next time for Part Duex : Ann in customer support hangs up on you!!! (4hrs into a call)
