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+Play

Hello,

I’m reaching out to ask if I can still use my available +play credits toward Xbox Game Pass. I never received an email from Verizon regarding the discontinuation of the service. While I understand +play is no longer active, I would appreciate it if a ticket could be created for the backend team to apply my $55 in +play credits toward Game Pass.

Is there a way to escalate this by creating a support ticket? I’ve been a loyal Verizon customer for over 7 years, and I hope something can be done regarding the unused credits.

Thank you.

Comments

SynthpopAddict

If you aren't able to apply your existing +play credits - I'm guessing you aren't getting any more, just have some left over from when +play was still active - then I'd suggest using live chat and ask that a ticket be created. Type "live agent" to get to a real person.

Verizon_Support

Hello. Thank you for reaching out to us regarding +Play unused credit. We'd like to assist you and look for your options. I'll be sending you a Private Message. Please reply to it, so we can get started.

~Maria

Verizon_Support

We sent a Private Message, so we could go over options related to your +play credits being used towards Xbox Game Pass. To discuss your specific situation, we would need to continue via Private Message.

For others, Verizon +play credits cannot be used for Xbox Game Pass because Verizon has stopped offering new +play subscriptions and has removed the ability to add new subscribers to Xbox Game Pass through +play. While customers with active +play subscriptions can continue to use their existing ones, new enrollments for +play and the services offered through it, like Xbox Game Pass, are no longer possible. All the details of our +play subscription details can be found here:

https://www.verizon.com/support/entertainment-play-faqs/

If you still need assistance, please contact us for further support.

-Sarge

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