Child Item

Site Totals

61368 Questions Answered 267 Categories

Can’t Link Services to My Verizon

I can’t link my new services to the My Verizon app, even if I try to do so through the account or order number option. I switched from a family account to a personal account at the Verizon Store, so I figured everything would be set up. Anyone have this issue? I’m wondering if maybe my phone number is still linked to the family account and needs to be removed.

Comments

Verizon_Support

We definitely want to make sure that you're able to access your account. I'll be sending you a private message shortly so that we can assist.

-Necia

walcuttd

Please help me too. I have the same problem.

Verizon_Support

Hi, we want to help. Please meet us in the Private Note sent to continue.

~Gina

Verizon_Support

We sent a Private Message to continue the discussion related to linking your account. We get how frustrating that can be, especially after switching to your own account. Here's how to create a profile and register for a new My Verizon account: https://www.verizon.com/support/knowledge-base-17492/ If you still need assistance, please reply to our private message.

-Dee

Child Item