Help! Cant cancel mobile transfer request, have no service to call

I initiated a carrier transfer to Verizon, and I would like to cancel it. I seem to be stuck in limbo, have no account number, and no update. I can’t use my phone at all to call customer service or anything and it’s very frustrating! Even myVerizon just asks me to sign in over and over and doesn’t have any information except an order number. Any ideas how to fix?

Accepted answers

Verizon_Support

By partnering with support, we found that the port was still pending, which was causing service issues. If anyone else runs into something similar, a pending port can temporarily impact service until it's fully completed. You can check the status of your port at https://www.verizon.com/switch-to-verizon/check-status/ or contact our Port Center from a different line at 888-844-7095.

-Dee

All comments

Verizon_Support

Hi Helpmeeeeeeeeeeee, thanks for bringing this to our attention. If your concerns have not yet been addressed, please respond to the private message we're going to send you. -Red

Helpmeeeeeeeeeeee

@vzw_customer_support
please help! I have not had a working phone for days

SynthpopAddict

Sorry to hear your port is stuck. Borrow someone's phone, or find a landline and first call your old carrier to make sure there isn't some issue with your account there because that can cause them to hold your number. Verizon's Porting Department may be reached at 888-844-7095. Sometimes they have to redo the port completely, so if it's been more than 7 days since you initiated the port in, you'd need another transfer PIN from your old carrier.

Verizon_Support

-Dee