Galaxy Watch Ultra 2025 imei not supported

RayPolo

I recently purchased the Galaxy Watch Ultra 2025 Titanium Blue model directly from Samsung, when I tried to connect it to the Verizon network I got an error saying the imei was invalid. I spoke with a Verizon rep and they said it was Samsung when I spoke to Samsung they said it was Verizon. The next day I took the watch back to where I picked it up from and went about doing an exchange. The Samsung rep told me I was not the first to come in with that problem. When I got the 2nd watch and tried to put the imei number in I got the same error message AGAIN. It seems Verizon is forcing the purchase to be with them and not with the manufacturer. It has now been 2 weeks and I can't seem to get a proper solution other than returning my watch to Samsung and rebuying it through Verizon, which is ridiculous. Is anyone having or had this problem?

SynthpopAddict

You're not the only one who's reported that issue with factory unlocked Samsung Ultra smartwatches. The fix would be for someone to enter the IMEI of the watches in question into the DMD database for Verizon, but I saw a post from a Vz CS rep saying they couldn't do it. Seems like someone with Samsung should've entered this information when the watches were being manufactured, but whomever you spoke with at Samsung is either unaware or doesn't know how to get to someone who could do it. So, yes, the only way to get around the problem that I've seen in the forums is to return the watch and buy a Verizon variant.