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Nintendo Switch Promotion

Hello all,

I signed up for Verizon 5g home internet with the Nintendo Switch promotion. I signed up for the promotion on 5/30/25 and received the internet gateway 6/4. When I signed up, the instructions indicated I would need at least 65 days of service before I can redeem. I received an email yesterday on 8/7 (65th day of service) with instructions to redeem the promotional nintendo switch. I have logged in to my Verizon account on multiple browsers and click the nintendo switch promotion tile and it loads to the next page and says:

"We're Sorry. There was an error when adding this Nintendo Switch, on us promotion to your Verizon account. Please try again later."

The tile does not show up on my verizon app on my iphone.

I read elsewhere on the verizon community that someone was able to redeem their promotion last year after similar issues but that was after 3 phone calls, a trip to the verizon store, and several live chats. I hope to avoid jumping through so many hoops. Can anyone give any advice or help me?

Comments

Verizon_Support

We want to make sure that you receive any promotions that you are eligible for. Be on the lookout for a private message so that we can gather some additional information.

-Joe

Jeff9714

I did the same thing but never received an email about redeeming the Nintendo switch. It's been over 65 days and even on the app it does not give me the offer. My service started 6/3 which was within the offer period.

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

Jeff9714

Update. I was told "My apologies, after reviewing it was found you are not eligible. You had signed up during the promotional window for when the $400 Samsung offer was in effect. Promo eligibility is determined by the date the order is placed and not the "due date" of install/activation." Mind you, my service started June 3rd but I had already placed my order that was within the promo window. Promo states "for new internet customers who activate/install and maintain eligible Home Internet in good standing for 65 days" which is exactly what I did. It's been over 65 days but I'm "not eligible". Don't offer promotions for new customers if you don't intend on keeping that promise. This is false advertisement and I'm sure if this was pushed into a court room, Verizon would lose in a heartbeat.

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