Child Item

Site Totals

61368 Questions Answered 267 Categories

Escalation call now

I have been trying to get in touch with a supervisor for AN ENTIRE MONTH about a stolen iPad. I have a recording that Verizon should be ecstatic to hear (I live in a one party state). When I informed the rep that I had recorded what he told me, he hung up. I need a call from a higher up now. But like you guys always say, thank you for being loyal to Verizon for 15 years. For what?? To get a runaround and no solution?

Comments

Verizon_Support

Hello Tpap and thank you for bringing this concern to our attention. I apologize that you've had an ongoing issue with the stolen iPad and want to investigate this further to find a solution to your concern. Please be on the lookout for a Private Note from us offering additional support. We look forward to resolving your issue and turning this experience around.

-Christy

SynthpopAddict

You can't get Verizon to blacklist the stolen iPad? As for any payments/outstanding balances due on the iPad in question, don't know what to tell you about that.

As for recording conversations, not every state is a one-party state where that's concerned, and a good part of the call centers are outsourced overseas. Even if some of the reps are in the US, they're not necessarily in the same state, so it's a very dicey situation...

Verizon_Support

We sent a Private Message to ensure that your iPad issue is properly addressed and resolved. This issue is specific to an individual account, so we will need to continue in Private Message to fully get you squared away. Please contact us if you still need support.

-Necia

Child Item