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Verizon Visual Voicemail not functioning

I’ve been a Verizon customer for just about 28 yrs, currently having issues with Visual Voicemail on Samsung Galaxy S23. I gone through the issues with Verizon techs, hours of time, only to be told that Samsung and Verizon Engineers are actively working the issue and I will be notified when the problem is solved. I also pay for Premium Voicemail. I’ve gone through the restart the phone, clear the cache, no VPN, etc. Has anyone had success correcting the issue? This issue has me ready to jump ship to another carrier.

Comments

SynthpopAddict

Is your phone a Verizon model, or is it factory unlocked or unlocked from another carrier? Verizon apps only work on Verizon variant phones, except for the My Verizon app which runs on anything.

Gazelle35

All Verizon equipment.

SynthpopAddict

In that case, then the problem is something on Verizon's side and your only recourse is to wait for the engineers to fix it. I'd cancel the Premium Voicemail subscription for the time being. Was hoping there was some 3rd party app you could use for visual voicemail instead, but I wasn't finding anything.

Verizon_Support

We had sent a Private Message to continue the discussion related to your Visual Voicemail issue. Since you've already partnered with us to actively get this resolved, we will need to continue in Private Message to get an update and to ensure your concern is fully resolved. Please contact us if you still need support.

-Necia

Flipperp43

I am currently having the same problem with Samsung S25 Ultra. Spent 2 plus hours on phone with no resolution. Told to take phone to store, not sure how that will help.

VZ_jenn

Hi Flipperp43,

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

Ann154

@Flipperp43

I'm not sure, but I thought the Verizon Visual Voicemail application has been discontinued.

PalmPilot650

Having voicemail issues here also. Calling into voicemail tells me it is full and I cant review any voicemails. Visual voicemail app shows an empty inbox.

Tele rep says issue is effecting Android and Apple users alike and that it may take 3-5 days for a fix. I am missing a lot of important work related voicemails and I just joined Verizon a month ago.

Regretting my decision now. 3-5 days for a fix is a long time.

cbatugal

I am having the same issue. This has been going on for 2 weeks and still not resolved. I have gone through the tech dept and tier 2 escalation. The first tech guy told me it was a global issue and the second tech guy said it was my phone (even though I told him it wasn't) so they sent me a replacement phone, still didn't resolve the issue. Very frustrating

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