calls going straight to voice mail and not listed in recents

simplysandy52@gmail.com

Like many Verizon users have reported.....I'm having periodic problems with a few incoming calls from people in my contacts...often from my son who shares my Verizon account and occasionally another friend who uses AT&T. They're calls OCCASIONALLY go straight to voicemail and don't show in recents. I've worked with Verizon techs troubleshooting as well as Apple support since I use a iphone 16e. I've checked settings over and over and my phone is not on silence, volume is turned UP, I have no call forwarding, I've reset network and turned phone off & on multiple times. So frustrating. Each time I try to chat with a Verizon tech I have to start from the beginning and they insist I go through the SAME trouble shooting which hasn't helped. I JUST made an appt. for a Verizon call back and guess what.....they called & my phone didn't ring so I missed the call!!! Then I tried to call back, which requires going through the tedious automated process to try and reach a LIVE person. HELP

SynthpopAddict

Are you using WiFi Calling or otherwise are on WiFi when these missed calls happen? If so, then it could be an IPv6 conflict where you either need to do some technical tweaking (I can link an older thread if you're interested) on your router before WiFi Calling will work, or otherwise you need to disable IPv6 so your router will use the older IPv4.

If you are on cellular service and only sometimes miss calls, that is usually a symptom of poor signal strength. If you often have just one bar of signal showing on your phone or running field test mode shows your signal strength at -115 to -120 dBm or worse, that's not reliable enough signal for calls to work well and will cause call quality issues (dropped calls, missed calls, calls going straight to VM, poor audio quality).