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Packet Loss at Verizon Peering Points (Arelion, Lumen) Slow Uploads to Off-Network Servers

Over the last few days I’ve had slow upload speeds to non-Verizon servers. Uploads to Verizon’s own speed test servers are fine and match my provisioned rate. Downloads are unaffected.

mtr tests from a wired connection directly to my ONT show persistent packet loss beginning at Verizon’s upstream peering points, with the loss persisting downstream. This happens across multiple destinations, so not a single-host routing issue?

1. _gateway 0% loss
2. lo0-100.NYCMNY-VFTTP-339.verizon-gni.net 0% loss
3. B3339.NYCMNY-LCR-21.verizon-gni.net 0% loss
5. ewr-b13-link.ip.twelve99.net 80% loss <--- First hop with real loss
6. nyk-bb5-link.ip.twelve99.net 30% loss
...
25. a23-206-56-116.deploy.static.akamaitechnologies.com 0% loss but degraded throughput

1. _gateway 0% loss
2. lo0-100.NYCMNY-VFTTP-339.verizon-gni.net 0% loss
3. B3339.NYCMNY-LCR-21.verizon-gni.net 0% loss
4. lag-3.NYCMNYAA-PPR01-CC.ALTER.NET 90% loss
5. ALTER.NET.customer.alter.net 20% loss
6. ae2.3609.edge6.Miami1.net.lumen.tech 50% loss
...
19. ae17.r02.ewr01.icn.netarch.akamai.com 80% loss
20. ae2.r02.ewr01.ien.netarch.akamai.com 77.8% loss

Is this something that a Verizon network engineer could investigate? This appears to be a transit/peering congestion issue outside the customer premises but within Verizon’s upstream routing?

Comments

El28

I am having the same issue with packet loss routing through ewr-b13-link.ip.twelve99.net ! Up through that hop, no packet loss, no latency issues. On that hop, I got 81% packet loss and 300+ ms latency. Verizon, please fix this!

VZ_jenn

Hi mkt321, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

VZ_jenn

Hi El28, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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