-Harry
I’ve spent 9 months calling every week. I did the Black Friday (Nov 2024) trade in any phone, any condition for a free iPhone 16 pro. In January I was told I had the wrong plan. So I switched. A few months later I was still not receiving credit. Every person I’ve called has said they resolved it and still nothing. I’d say nearly a year is more than patient on my end. Either resolve the problem tonight: meaning refund my credits and ensure the credit is taken off my phone the rest of the 36 months, or I will be switching providers.
Resolution Update: By partnering with us, the proper trade-in promotion was successfully applied to the account. For anyone facing similar questions regarding their promotion, please use the link below to review our deals and promotions FAQ page: https://www.verizon.com/support/device-deals-faqs/ Please note that any missed promotional credits that have accumulated will be applied in lump sum to your following bill cycle as long as all promotional requirements have been met.If you still require assistance or have any questions, please contact us for support. -Red
