By partnering with support, we were able to file a ticket to have the gift card issue investigated and resolved. If others encounter similar problems with promotion redemption common factors can include activation dates, eligibility windows, and required steps for claiming the offer.For anyone who has a device promotional issue, we recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/
If anyone still requires assistance, please contact us for support.
-Dee
Hello and thank you for bringing this concern to our attention. It is not our intention to delay any promotion redemptions, and I'd love to review your account to see why you have not yet received the Amazon Digital Gift Card. Im sending you a private note in order to look into this further and resolve the issue.
-Will
Hey Will I still don't see any Amazon digital gift card in my email.
Could you please resolve this issue? Thank you.
Good luck with that its been 8 weeks 3 days and it was processed on 18th August right underneath says To be Delivered within 48 hours that passed as well as the be delivered within 8 weeks in the terms so doubtful u get anything imo spent ao many hours with agents all be passed to the next agent on an on without any thing changing concerning 250 amazon gift card
Well mine was processed aug18th and it said to be delivered within 48 hours and spent iver 20 hours in chat to accomplish a bunch of rest assured you will have your gift card by end of chat 20 seconds later new agent just over and over finally filed with BBB and FCC verizon was served by both next day executive office reaches out by email i reply back basicly don't care about your scripted lines either solve this or find someone who can gave them 48 hours we now on the last 24 and i file with my state attorneys office which is Dana nessel who just won a case against them last year im over it the games i don't think they have any intentions of honoring anything to be honest
We want to make sure you get your promo gift card asap. I'm sending a private message your way now.
-Jazzy
Good luck..mine was processed 18 aug right underneath that to be delivered within 48 hours well that 10 days ago well 8 if go by the to be dleivered with 48-hour there now past there own terms and conditions which is to be delivered within 8 weeks i filed with BBB and FCC they were served with both complaints and have recieved two emails basically same story as floor agent's your claim is valid meaning the gift card which they have no intention of sending obviously its just one excuse agter another she said my gift card was stuck lol yes thats what the executive office relations told me after receiving the BBB n FCC complaints and then with the rest assured she went on with that she is monitoring the issue and will update yea ok same ole story so its time file with michigan state attorney general dana nessel who just won a case last year against them anyway good luck to ya wouldn't get ur hopes io though asnu can see from all the complaints on here they have a Facebook complaints group verizon compalints u would be shocked
