I transferred my mobile numbers and now Verizon won't allow me to cancel my Netflix/Peacock subscription through +Play. I can't log in to get support, either! This is utterly unacceptable! I need an agent now!
To cancel your subscriptions which are run through +play, you have to login on a computer. It isn't available on app. See the FAQ linked below and scroll down to the section about what happens to +play subscriptions if you cancel your Verizon account. The access link for +play in the topmost section now takes me to the My Verizon login (I think it used to be a separate URL)...so try logging into My Verizon using the User ID associated with your old Verizon account. This is not necessarily the same as your forum username. Don't use your phone number because that won't work any more.
The website says something about you getting an email with instructions on how to keep using +play after you port out your phone number, but am not sure if that's still happening, as someone else asked this same question several months ago.
https://www.verizon.com/support/entertainment-play-faqs/
Verizon has blocked my email address, phone number, AND username from logging in.
We are here to support you. Sending you a Private Message now.
-Cryssie
We had sent a Private Message to continue the discussion related to you trying to Cancel your Netflix/Peacock Subscription through +Play. Since this requires a look into your individual account, let's continue in Private Message to fully resolve this. Contact us if you still need assistance.
-Sarge
