Account issues and customer service

Omarmo

Hi. it seem as though the worst part of Verizon is the customer service reps ! I was a new customer.My account was totally discombobulated. They were charging my account at Will. I called to speak to someone about it and when you asked the difficult questions they would just hang up . customer service was say the store rep did something wrong. I’ve been back to the store several times the store says that customer service don’t know what they speaking on. I am so frustrated with Verizon right now. I truly move back to Verizon because I thought they were the best I did not want aggravation since I got this account. I have received nothing but aggravation. I moved everything over there cell phones, Internet watches and even a home phone that apparently they messed that up. I don’t have any home phone service at this time Am I the only person having these problems with Verizon

SynthpopAddict

Hi, sorry to hear your return to Verizon hasn't been smooth. Is it only that your home phone isn't working, or you have a non-working landline plus some other problems? It sounds like there is a billing issue too? These are separate departments and have to be handled independently.

Depending on how your landline is getting service - traditional copper wire POTS, VoIP, Fios, or via a wireless device which is utilizing the cell phone towers, those are all a little different and are handled by different parts of Verizon as well. If you can provide a few more details, I can do some digging around for potentially more direct contact information so you're not having to go through the generalized first-string CS.