FULL retail price/ Account restricted

Yeroc92

I am a new customer of Verizion, and I recently switched banks, and at the time of my last payment, my Verizon account was still linked to my old bank. This caused the payment to be declined, which was understandable under the circumstances. The payment was promptly made as soon as I realized the issue. However, my account has since been restricted from enrolling in Auto Pay, resulting in the loss of my Auto Pay discount. I’ve also noticed I must now pay full retail price for any device, receiving credits only if I choose to add or upgrade. As a new Verizon customer, I value the service, but I believe it is unreasonable to impose these restrictions and added costs over a single, resolved payment issue. I respectfully request that my Auto Pay and device purchase terms be reinstated so I can continue with the benefits I signed up for when opening my account.

Verizon_Support

Resolution Update: Support was able to connect you with Financial Services for further assistance. An alternative would be to set up the automatic payment directly through your personal bank, if that's an option. For specifics on that, we suggest reaching out to your bank. If that is already in place and the discount is still not reflecting, we may need to wait for the restriction to fall off OR we can get another set of eyes to ensure everything is exhausted for your situation.

If anyone else in the community is experiencing a similar issue, please review the information linked for automatic payment to ensure its accurate.
For further assistance with payments or account restriction, please contact Customer Financial Services at 1-866-266-1445. Their hours of support are Monday through Saturday from 8:00AM - 10:00PM Eastern Time, and then Sundays from 10:00AM - 7:00PM Eastern Time.
Another helpful resource includes our “Paying your Verizon mobile bill FAQs”: https://www.verizon.com/support/pay-bill-faqs/

If more info is needed or questions remain, please contact us for support. -Red