I can't access my cloud

Unacceptable I am so disappointed and angry with Verizon and the ays they do things! This is ridiculous. I've been a customer for 6 years, and not only did they screw me over when I was supposed to get the $1,000 credit when upgrading my phone (I went into a store 2 times and they told me a box would be sent so I could send in my old device. A few days after the time was up, I went back, and all of a sudden I should have made sure the box was coming - like you told me it was coming?!!) so now I have a horrible new phone that glitches, but I have my old phone laying around. NOW I CAN'T ACCESS MY CLOUD? That's insane and such a nasty way to handle things. I OVERPAY for 6 years, and y'all just delete my stuff because I can't pay for 1 month?!?!?!

Now I can't login to chat with an agent, it puts my account in deactivated account mode so that's not an option. But I can't call because my service is cancelled!! I have screen recorded 30 minutes of me trying and trying but every time something comes up or it randomly logs me out. You can tell they have it set up that way just to make things impossible! That's wild. yall are wild thinking this is okay. I hope all your chargers only work at a certain angle and your phone always runs slow!! 🤬🤬🤷🏻‍🤷🏻‍

Accepted answers

Craig_Vz

We have located and secured the customer's archive on 08-25-2025. This will allow the customer to work on any issue's out with Verizon or port their number to another carrier and create a Cloud for Life account to preserve their archive. To create a Cloud for Life account: https://CLOUDFORLIFE.verizon.com
As I am a Verizon Cloud engineer, I cannot assist with the customer's other issue's they are having with Verizon. The customer may content Verizon: Care Support Line: 800-922-0204.
https://verizonwireless.com/my-verizon to work to resolve any none Cloud related issue's.
*Note while we have secured the customer's archive we cannot hold it indefinitely without the customer contacting us.

All comments

Craig_Vz

Hello Thoney94,

I sent you a private message to help with this issue

Craig_Vz

Hi Thoney94,

Can you please respond to the private message I sent at the beginning of the week. If you are looking to restore your content you have a finite amount of time to do this. Usually limited to 30 days before it is purged from our systems and we will not be able to restore your content.

Thoney94

Yeah that's absolutely not okay, you guys had 40,000+ pictures and videos. Things I didn't have saved anywhere else. My best friend ended his life and I found him and the only pictures I have with him were ON MY CLOUD. How was I not aware of this being as photos are so important to so many people. Not to mention I lost videos of my child and her baby photos. How can y'all be doing this to people? I've never been so frustrated with a company in my life.

Craig_Vz

customer is actively working with our OTT team on their Cloud for Life account.