Verizon is claiming for a debt I can’t pay

I finished my mobile account one month ago, in that moment, with a call I paid all the aumount that was pending.

But, what is my surprise, that Verizon claims me some money again and the funniest part is that I can’t pay it because the line is not active anymore and I can’t login. Has someone got the same problem? Someone from Verizon, please write me in a private mode to solve it?

Thanks,

César.

Accepted answers

SynthpopAddict

If you cannot login to My Verizon any longer using the User ID (not the phone number) which was associated with the account, there's the one-time bill pay site you can use:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

To message someone with Verizon CS, their forum account is @vzw_customer_support
- either go to your private message envelope and type that into the send to field, or pull up their profile and use the send message button.

All comments

SynthpopAddict

If you cannot login to My Verizon any longer using the User ID (not the phone number) which was associated with the account, there's the one-time bill pay site you can use:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

Caplechu

Thank you very much for your help!!

I’ll try with the @vzw_customer_support
message because as usual the one time payment page is not working, I’ve lost the number of times I’ve seen this error:

“We're sorry. We are unable to process your request at this time.For more information about Verizon products and services, visit verizon.com. If you continue to experience problems please contact us at VZ.GTS.ASPD[verizon domain] with Case ID nnn-XXXXXXXXXX, date, time, IP and requested URL.”

SynthpopAddict

The one-time payment site doesn't work currently? This is news to me. Sure hope someone with Verizon will get back to you and that they fix whatever it is going on with the URL. There are assorted retail locations which accept bill payments in person as well as any corporate Verizon store, but admittedly that's inconvenient.

Verizon_Support

Hello Caplechu, sorry to hear you have had trouble with your final bill, I am here to help. I am sending you a private message now.

-Jaquetta