Verizon Located in: Countryside Mall
Address: 27001 US Hwy 19 N #2036, Clearwater, FL 33761
This place is completely unprofessional and dishonest. I was misled about a supposed “free phone upgrade” that was actually a monthly payment plan, with a bill nearly double what I was told. When I tried to resolve the issue, the employee Nick was rude, dismissive, and blamed me instead of helping. He even told me to “call Verizon and get some third world country person to help, good luck!” I said OK can I contact your manager? Nick said sure, call that number over there with a sign that said the number 813-***-****.
The manager of this store whom I called at 813-***-**** was just as bad—hung up on me, accused me of being rude to staff, and ignored what really happened. The manager of the store told me, "we don't have to help you" and hung up the phone on me. I was talking to him calmly the same way that I was with Nick. I said, how can we fix this problem? I am pregnant, and instead of support, I was met with hostility and unnecessary stress. I found out that as soon as I left, the employee Nick immediately twisted the situation, falsely claiming I yelled at him, and got his coworkers to back up the lie so he can get away with how he treated me and also not having to fix the errors on my account.
This store is extremely dishonest. Once I signed up for one of their so-called deals, I saw how carefully they’ve set things up to get rid of me instead of taking any responsibility. There are now 4 people, including a manager claiming I was yelling at store employees so they don't have to fix any of the problems they created for my account. The manager was the most rude of all. He told me, "we don't have to help you," and hung up the phone on me.
