My Fios line failed and was replaced with a temporary line in the beginning of May. I was told it would be buried the following week. A few weeks later a technician arrived and stated it had been buried but was too short and that they would have to come back to redo it the next week. It is now almost September and after multiple phone calls and time wasted being put on hold I am told the same thing. “We should have someone out there within a week and a half or two. My yard has been painted to mark utilities several times and has grown out and no longer visible. The only solution would seem to be to cancel service and find another provider that might actually care about customer concerns. I can’t believe how incompetent Verizon is when it comes to taking care of customer concerns.
