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Moving my landline phone service location, why is it so difficult?

Hello,

I have a landline phone (only) with Verizon. Have had this number for 30 years. I am moving in a week to a different part of the town - less than 3 miles away, and is definitely in the service area - and would like to keep the same service and phone number. Where on verizon.com can I do that? I have spend more than two hours on verizon.com and couldn't find a page to allow me to move my landline phone to a new address. Instead, I kept getting pages trying to sell me home internet. The AI chatbot is of no helps, directing me to the same home internet relocation page. Phone calls to the CS only lead to more frustrations. The AI agent seems baffled by me calling from a landline number and inquiring about moving a landline phone service, it either disconnect my calls or put me on hold (~ 80 minutes before my handset's battery ran low and I had to hang up. Does anyone know the correct web page to move my landline phone, or a way to get a live agent who can handle this? When I last moved 20+ years ago such task took only a simple 10-minute phone call. Nowadays I do not even see landline service concerns on the navigation bar, among support topics, indeed it is not even listed as a topic on this forum. Could anyone help? TIA

Comments

Verizon_Support

Hello ZS42, thank you so much for reaching out. We understand the importance of making it easy to move your home phone service to your new address. To best support you we'll be reaching out via Private Note to ask you additional questions. This way we can make sure we're providing you with the right assistance.

~Brian

SynthpopAddict

Hi, is your landline a copper wire (aka "POTS") one, or is it run through Verizon Fios using voice over internet protocol (VoIP landline)?

If it's a POTS line, that technology is now outdated and per an FCC mandate, is being phased out by 2027. Verizon does offer something called Home Phone Connect, which is a device which runs off the cell phone towers, but you hook up a landline phone to it. Or you can contact Verizon and have your landline converted to a mobile one. Basic flip mobile phones are still available if you're not into using the internet.

If your landline is being run through Fios, seems to me all you'd need to do is get your billing address changed and your Fios service moved to the new address...unless Fios isn't available at your new address. In this case, you would either have to try using the Home Phone Connect device, or port your number to a different VoIP provider.

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